If you scroll through your professional inbox, you’ll probably notice a pattern pretty quickly: a compliment vague enough to apply to anyone, or a pitch you’ve already seen twice this week with a different name swapped in.

Artificial intelligence (AI) has made it easier than ever to reach more people. It has not made people trust you more. In fact, the opposite is happening because trust has less to do with sales tactics than with something more fundamental: how the brain decides who is worth listening to.

To learn more about how human connection shapes trust in an AI-saturated world, I interviewed Neal Goyal, a go-to-market leader with more than a decade of experience building high-performing sales organizations. Through his experience, he provides insight on what still builds real trust when most professional communication no longer feels genuine.