Air India passengers upset

Passengers whose flights were cancelled took to social media to lash out at Air India for not keeping them informed for hours even after the flight was cancelled.

Flyer Teekam Singh Gehlot said he had booked a ticket on his Air India flight from Mumbai to Kolkata on Tuesday.

“No information about cancellation of flight and boarding pass was issued, he said. Only after security checks, he learnt about the cancellation, he said billing it “a horrible experience.”

Passenger Aswari E said, “I had my booking from Dammam to Mumbai. Very pathetic service by ground staff , no clear communication. After 6 hours they brought all the passengers from immigration area and left them stranded in the departure area. Until now no one contacted me for the rescheduled flight,” she said.

Referring to the same flight, Ruchit Mehta added, “Very pathetic treatment at Dammam Airport. No food or refreshment provided to passengers till 3 AM in the morning. No accommodation or travel allowance given to some passengers.”

The Air India statement added, “Our ground teams across the network are keeping passengers updated on their flight status and are providing immediate assistance, including hotel accommodation. We are making every effort to arrange alternative travel at the earliest. We sincerely regret the inconvenience caused to passengers due to this unforeseen situation beyond our control. The safety of our passengers and crew remains our highest priority.”